FAQs

Libby is the reading app from OverDrive. Its features and benefits include: ease of use, no Adobe ID required, faster performance, powerful search with customizable browsing options, and simplified download settings. 

Check out the Meet Libby App page for more details!

You must be logged in with your library card in order to see the magazines in our collection.

When your eBook or audiobook is due, it is immediately returned to the library. You don't have to worry about returning it or any late fees. You can return your item early if you are finished with it; this will allow other patrons to check out and enjoy the item. To return an item early, please refer to the steps on this page for the Overdrive website or on this help page for Libby.

OverDrive will email you when the title on hold becomes available. Alternatively, if you are using Libby, you can turn on push notifications to alert you when a hold is available for you. 

Automatic checkout is not a feature in Overdrive, so you will need to check out any magazine issues you would like to read. 

That being said, in Libby, you can "subscribe" to a magazine so that you'll get notifications when future issues become available and even have them checkout to you automatically. 

You can learn more about subscribing to magazines in Libby on this help page. 

No, magazine checkouts will not count against your checkout limit.

CADL strives to buy the titles that you want to read. That is not always possible due to publisher restrictions. Although not available for every title, Libby has an option to suggest a title be puchased by the library. You can learn more on this help page. 

First find the current issue of that magazine. Links to past issues are located on the details page of the most recent issue.

CADL purchases a license for each copy of an eBook or audiobook that we own. The eBook license works like a physical book - only one person can borrow a copy at a time. We do buy more copies based on demand, so make sure to place a hold if you are waiting for a title.

If you selected the wrong format of a title, you will need to return it and check the item out again in the correct format. If you are unable to return it, please fill out our Contact Us form.

Leave a detailed message about which title you would like returned, including the title/author, as well as your contact information and library card number. You will need to borrow or place a hold on the item again after it has been returned.

If you have replaced your library card, please let your branch know that you are using OverDrive eBooks and audiobooks immediately. Your OverDrive account is connected to your card number. When your card number changes, CADL must notify OverDrive in order to transfer your checked out titles and holds.

If you are using Libby, you will need to remove your old card number and add your new one. You can find directions for removing at card on this help page. 

If you are getting a strange error message at any time while using Libby/OverDrive, you may find a quick solution by searching the error at help.overdrive.com or help.libbyapp.com.

Capital Area District Libraries has placed daily usage caps on the hoopla service to moderate our allotted monthly allowance for hoopla use. Once the daily limit has been reached, patrons will not be able to check anything else out until the daily cap resets at midnight. This does not mean that you've lost your checkouts for the month. Please try to check-out the title again tomorrow.

You do not have to place a hold on an item from hoopla. Hoopla allows for simultaneous use, so every item is always available to you.

No, returning an item does not impact your number of checkouts for the month.

TV shows are downloaded by episode rather than by season. You can download an entire season, but it would have to be done one episode at a time. You may go through your allotted downloads for a month if you are trying to go through a TV season.

Some series are available through BingePasses. With BingePasses, you use 1 play credit on a collection, and then have 1 week of access to that collection. You can view our BingePasses here. 

Music albums are lent by the album rather than by the song. You borrow an entire album at a time.

When you are using hoopla on a computer: there is a button that says “Problem?” under the play options (click the arrow to the right of the cover image to toggle the full options menu if it’s hidden). Click this to report an issue.

When you have a title open in the hoopla app: scroll to the bottom of the page and click on the link that says “Having problems with this title? Let us know!” to launch a contact form to report the issue.

Kanopy is available through the web browser on your computer via our Download & Stream page, or by clicking here for CADL’s Kanopy site. Please view this webpage for supported desktop browsers and systems.

You can also view Kanopy films with your computer connected to your TV with an HDMI cord. For more info on that process, please see these directions: Kanopy via HDMI.

You may also be interested in these viewing options:

Kanopy on Chromcast

Kanopy for Mobile or Tablet Apps

Kanopy on Apple TV

Kanopy on Roku

Films in Kanopy are checked-out once you hit play on a film, and have the film fully load and start playing. You may then access the film as many times as you want for 72 hours in most cases, or 48 hours in the case of "blockbuster films". Some TV series have a longer loan period depending on the length of that series. 

Each film or series uses up a certain number of "tickets". You have 24 tickets to spend per month. 

Once you've checked-out a film, you can see how much time is remaining on your loan in the corner of the cover image for that film from the "Continue Watching" list. 

Check out this page to learn more about How Tickets Work.

As long as you begin the film while the green “Continue” button is active, you can finish the film even if you pass the 72 or 48 hour mark.

If you come back to finish it after the viewing period has expired, you can use additional tickets to check out the movie again. For quick access, you can find it listed under “My Lists” and then "Continue Watching".

You do not have to place a hold on a film from Kanopy. Kanopy allows for simultaneous use, so every film is always available to you.

Kanopy is a streaming service and so will use cellular mobile data if you are not connected to Wi-Fi. In the Settings menu of the app, there are two ways to reduce your mobile data consumption while using Kanopy.

Cellular Data: Turn the slider to “Off” so that Kanopy will only play when connected to the internet via a Wi-Fi connection.

Video Quality: Reduce the amount of mobile data consumed by setting the “Video Quality” to “Basic”. This will allow Kanopy to play over a mobile data connection but will consume cellular mobile data at a lesser rate.  

To report an issue, use the "Support" link at the bottom of the page on the Kanopy website. 

If you are using the app, you can click the "Help" option in the "More" menu, which will direct you to Kanopy's website where you can find the "Support" form link.